Archives

[Poster] Usability Testing Etiquette – A Parody Just for fun – Stop by and watch an 8 minute video on usability testing etiquette. You’ll get a fun demonstration of the Do’s and Don’ts of moderated usability testing. Poster Contributors: Stephen Woodburn Shaun Long Siddiq Nasar Michelle Penney Cindy Rodriguez Yoonju Nam  

[Poster] Beyond Magnitude: Dissecting Causes of User Errors for Better Design Recommendations Existing usability error classification methods focus on the magnitude of errors. There’s a need to categorize not only the magnitude but also the root cause of such errors. In this presentation we propose a method to categorize errors as either “Mistakes” (cognitive-based errors) […]

[Poster] Strategies for measuring agile maturity Today’s Agile Maturity Assessments are not very usable. Some lack scientific validity, others measure without providing actionable outcomes or guidance for improvement, or they leave out critical elements of mature Agile teams (e.g., UX integration.) We discuss scientific, organizational, and cultural challenges that undermine the meaningful assessments design and/or […]

[Poster] UX Mentoring in a Conference Setting: a How-To Guide Traditional mentoring programs have a lot of value. But finding the mentors can be difficult, and then pairing them one-by-one with mentees can be time consuming. Because the recruiting and matching processes are such a heavy lift, the number of mentees who can be paired […]

[Poster] How to bridge the gap between usability testing and design -Avoid misguided solutions to problems- After conducting usability testing, are you truly creating a design that solves users’ problems? There are cases where despite making the issues clear through testing, the final design does not solve those issues. I will explain why such cases […]

[Poster] Remote Moderated v.s. Remote Unmoderated Showdown: Are there differences in the number and severity of usability issues with and without a moderator? Almost every major UX publication has written something on the strengths and weaknesses of remote moderated or remote unmoderated testing – including the Nielson Norman Group, UX Magazine, CHI, and UXPIN. While […]

[Poster] Strategic Framework: Implementing a User-Centric Enterprise Team Rating System to Progress User-Centric Culture Progressing a user-centric culture within an organization can be a challenge. However, empowering product owners/managers/engineers to focus on the users at all stages of development can be a win for everyone. We created a user-centric scorecard system to help assess the […]

Check(mate) Your Bias:  A game-driven approach to educating your team about bias Dust off your dice, break out the game board, and get ready to check(mate) your bias! This talk covers how to leverage game play to highlight cognitive bias, how to foster a shared team understanding about bias, and how to see its impact on […]

Inclusive Ethnography: Accessibility on the Outskirts of the Mainstream Mainstream research has a tendency to become normative. Gender, cultural context, and other individual constraints are often glossed over as we search for the elusive Universal. However, there is a new awareness that every individual is different and we are all handicapped to one extent or […]

Level Up!  Transforming Organizational Culture with UX Peter Drucker claimed, “Culture eats strategy for breakfast.”  Many UX experts are looking to move beyond interface design problems and to break into the C-suite.  This means we need to tackle business-level problems, involving people, processes and company culture.  The awesome news is that UX skills are completely […]