Archives

[Poster] Usability Testing Etiquette – A Parody Just for fun – Stop by and watch an 8 minute video on usability testing etiquette. You’ll get a fun demonstration of the Do’s and Don’ts of moderated usability testing. Poster Contributors: Stephen Woodburn Shaun Long Siddiq Nasar Michelle Penney Cindy Rodriguez Yoonju Nam  

[Poster] Beyond Magnitude: Dissecting Causes of User Errors for Better Design Recommendations Existing usability error classification methods focus on the magnitude of errors. There’s a need to categorize not only the magnitude but also the root cause of such errors. In this presentation we propose a method to categorize errors as either “Mistakes” (cognitive-based errors) […]

[Poster] Grabbing (and keeping!) your users’ attention in the age of interruption – How the attention economy has changed the rules of engagement Smartphones changed everything. Where early mobile phones were used to make calls, smartphones have morphed the mobile device experience into a path to everything online, from personal/group messaging to email, social apps, […]

[Poster] ReSUS: A validated plain language SUS alternative (or how to benchmark your interaction design, and have scientific rigor, too.) Surveys provide a quick, effective to benchmark customer satisfaction over time. However, the “standard” surveys are not without controversy. In particular, we diUX Practitioners have a longstanding love-hate relationship with the SUS. We love benchmarking […]

[Poster] Believe in your data: Evaluating the strength of your qualitative research data Consumers of user research may not be familiar with methodologies we employ or may be skeptical of our findings, especially of qualitative research that uses smaller sample sizes. As such, objections are sometimes raised about the quality/value/reliability of research findings. Our user […]

[Poster] Remote Moderated v.s. Remote Unmoderated Showdown: Are there differences in the number and severity of usability issues with and without a moderator? Almost every major UX publication has written something on the strengths and weaknesses of remote moderated or remote unmoderated testing – including the Nielson Norman Group, UX Magazine, CHI, and UXPIN. While […]

Check(mate) Your Bias:  A game-driven approach to educating your team about bias Dust off your dice, break out the game board, and get ready to check(mate) your bias! This talk covers how to leverage game play to highlight cognitive bias, how to foster a shared team understanding about bias, and how to see its impact on […]

Inclusive Ethnography: Accessibility on the Outskirts of the Mainstream Mainstream research has a tendency to become normative. Gender, cultural context, and other individual constraints are often glossed over as we search for the elusive Universal. However, there is a new awareness that every individual is different and we are all handicapped to one extent or […]

Go Where Your Users Are: A Fresh Look at Contextual Inquiry Methods The best way to understand how your users behave and live is to actually visit them in their homes or workplaces. In-home visits, or Contextual Inquiries can seem overwhelming, but the principles are quite simple–it’s being a humble observer in a user’s personal […]

Takeaways from CUE-10: A Hands-On Comparative Study of Experienced Usability Test Moderators The CUE-10 formula: Recruit 15 experienced usability test moderators. Have them all run the same test with three participants. Make them watch recordings of three other moderator’s tests. Put them all in a room for a day so they can compare notes about […]