Archives

“This is not what we wanted”: Talking with and around voice agents Design is increasingly said to be about constructing ‘conversations’ with end users. I present an in-depth look at research on everyday conversation that helps us better understand the deeply organised nature of talk, and how this can inform the design of speech systems. […]

The Process is Baked In: Our Recipe for Successful Workshops   One of the roles of a UX team is to share expertise and enable collaboration across an organization by facilitating workshops such as design thinking sessions. The value of these workshops comes from the opportunity to break down silos and the ability to inform […]

Go Where Your Users Are: A Fresh Look at Contextual Inquiry Methods The best way to understand how your users behave and live is to actually visit them in their homes or workplaces. In-home visits, or Contextual Inquiries can seem overwhelming, but the principles are quite simple–it’s being a humble observer in a user’s personal […]

First impressions: How to design your resume and craft a killer portfolio that will get you that interview It may seem obvious, but the design of your resume and portfolio convey far more about your user experience skills and design aesthetic than you know. And you’d be surprised at what you’re saying to employers that […]

Let Me Tell You A Story: The Power of Storytelling in UX Design Picture the last time you were told a great story…how did it make you feel? Were you inspired, motivated, or moved to action? As UX Designers, we create experiences that allow our users to explore new ideas, and storytelling is one of […]

Learning from Human Behavior: Usability Testing Basics Asking people to try using your creation can be intimidating. In this half day course you will receive the training you need to conduct effective usability tests both in-person and remote (moderated and unmoderated). Participants in the room, across the building or in a different country, will feel […]

UX fundamentals for adapting science-based interfaces for non-technical audiences This presentation will discuss the challenges of adapting a water simulation interface, originally built to present technical information to experts, to new audiences that include high school students and rural populations of museum visitors.  It will discuss the important verbal, visual, and interactive adaptation work required […]

*THIS COURSE IS SOLD OUT* Survey Analysis for UX Nerds NOTE: Tom Tullis will be web conferencing in for this course due to unforeseen health issues. Cheryl Tullis will be there in person. So you’ve done a survey to learn all about your users’ needs, wants, desires, preferences, ratings, and more. Now what? You look at […]

Bricks in UX – The Building Blocks of Collaboration Collaboration can be difficult. Companies, teams and individuals often talk about the importance of collaboration, but in reality, ideas and opportunities are typically overlooked, conversations are usually dominated by the same vocal few and a shared understanding and commitment often isn’t reached. The successful UXer must […]

A Practical Guide to Information Architecture Information architecture is critical to ensuring websites and services are easy to use and navigate. A well organized IA makes for a better user experience, improved productivity, less frustration, more satisfaction, and in the end, happier customers. In this session we’ll explore how to build, improve and iterate on […]