Jess Shutt Jess Shutt has spent her career in emerging technologies, like consumer robotics, & using software to democratize technologically complex fields, like AI. As the Lead User Researcher for Salesforce’s Einstein, she spends her time exploring how AI can help businesses in all industries succeed. Jess has led studies on everything from trust in predictive marketing data to business strategies for emerging technology. Based in San Francisco, Jess lives with a tortoiseshell cat that likes to play fetch.