| The popularity of voice user interfaces (VUIs) has grown substantially in recent years. They can be found in phones for customer support, televisions, smart homes, personal assistants and many other products. Designing great voice interactive user experiences presents many design challenges mainly because the interface is being designed for a user’s ears and not for their eyes. This talk will focus on the challenges, lessons learned, and best practices in designing voice user interfaces for customer support reinforced by three recent user studies. It will explore both high and low level design issues. It will also discuss methodological techniques for testing voice user interfaces including creating flow diagrams for prototypes and conducting usability evaluations of these designs with users. This will be an informative session especially for those who are beginning their journey in designing and testing voice user interfaces. The session includes audience participation in a VUI design exercise. |
