UX After Dark Three industry stalwarts will share funny, insane, unbelievable stories from their own and others’ professional UX lives. Crazy clients, wacky test participants, grace under fire, the sacred and the (nominally) profane. We tell ourselves these stories after hours for our own amusement. Now we invite you to pull up a seat at […]
“This is not what we wanted”: Talking with and around voice agents Design is increasingly said to be about constructing ‘conversations’ with end users. I present an in-depth look at research on everyday conversation that helps us better understand the deeply organised nature of talk, and how this can inform the design of speech systems. […]
Conversational Cars and Helpful Homes: UX research & design techniques for new contexts and emerging technologies Advanced interfaces powered by AI are opening up new use cases and contextual considerations for UX research and design. Smart speakers like Amazon Echo and Google Home are the vanguard of this change, with smart homes, connected cars, and […]
Weird Science – Making Your AI Super Human with Ethics and UX Artificial intelligence is becoming an increasingly influential part of our everyday lives, and the ethical application and implementation of AI is a vital concern for people both creating and using digital products. How can we ensure the AI we develop today will shape […]
Not Your Average Chatbot: Using Cognitive Intercept to Improve Information Discovery Cognitive intercept is a new method for IT support sites to improve discoverability of top solutions, resulting in more end users helping themselves and deflecting calls to support personnel. Cognitive intercept leverages many traditional chatbot technologies on the backend but does not use a […]
Voice User Interface Design for Customer Support: Design guidance based on user research and lessons learned The popularity of voice user interfaces (VUIs) has grown substantially in recent years. They can be found in phones for customer support, televisions, smart homes, personal assistants and many other products. Designing great voice interactive user experiences presents many […]
UX Design for the IoT and the Rise of Natural Interaction The Internet of Things (IoT) is a vast frontier for user experience (UX) designers to undertake. Estimates of numbers of deployed devices vary greatly but suffice it to say that most predictions estimate billions of devices by 2020 with a market value in the […]
Optimal AR UX for Complex Purchases — How immersive technology boosts shopper success for personalized, configured products Augmented Reality for eCommerce is everywhere. Major retailers and Shopify have mainstreamed 3D. But so far, nearly all product shoppers do is simply “see this in their room.” For complex, configurable, personalized purchases, this isn’t enough. This session […]
Everyday experiences with robots Robots are becoming more and more prevalent in our everyday lives. You may encounter a customer-service robot at a bank, or employ a robot to clean your floors. You may collaborate with a robot at work, or see a robot in your child’s classroom. However, while everyday experiences with robots are […]
Implementing Effective Rapid Design and Prototyping Strategies for Augmented/Mixed/Virtual Reality (AR/MR/VR) The world of Mixed Reality (MR) design and prototyping currently exists in the Wild West. Unlike existing 2D interfaces (e.g., mobile, desktop), researchers and practitioners do not fully comprehend the most effective methods for developing 3D interfaces; nor how users should interact with them. […]